Returns & Exchanges
We want you to love your Taylor Swift Official Store merchandise, but if you are not completely satisfied, you may return or exchange eligible items within 30 days of delivery. Please ensure all items are in their original, unworn condition with all packaging intact to qualify for a refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging and include the printed return authorization form provided by the portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing